Shipping Policy

Quick Information:

Order Cut-Off Time: Orders placed before 4:00 PM AEDT will be processed the same business day.
Order Processing Time: Order processing typically takes 1–3 days (Monday–Friday).
Package Transit Time: Package transit time typically takes 4–6 days (Monday–Friday).
Total Estimated Delivery Time: It typically takes 5–9 business days.
Shipping Cost: Free shipping within Australia.

Order Confirmation and Tracking:
After completing your order, you will receive a confirmation email containing the order details. Once the order has been shipped, a separate email will be sent with the tracking information.

Order Cancellations
To cancel, contact us immediately at info@cevyer-living.com. Cancellations are only possible before your order has entered processing. Once processing begins, cancellation is no longer possible. If you decide not to keep the item after it has been delivered, you can request a return by following the steps described in the Return and Refund Policy.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, email info@cevyer-living.com with:

Your order number
Description of the issue
Photos of the item and packaging

After verification, you can choose between a replacement or a full refund.

Handling Delays
Delivery may occasionally be delayed due to:

Peak periods or public holidays
Severe weather or natural events
Courier or logistical issues

Next Steps if Delayed

Allow an additional 3 business days past the estimated delivery window.
If your order has still not arrived, contact info@cevyer-living.com so we can investigate and assist.