Frequently Asked Questions
Need clarity? Step in.
What payment methods do you accept?
You can find the full list of accepted payment options on our Payment Options page.
How can I contact you?
You can contact us at info@cevyer-living.com, by phone at +31616080433, or through our Contact Form during our customer service hours, Monday to Friday, 9:00 AM - 5:00 PM AEDT.
How can I track my order?
Check your order status by visiting our "Track Your Order" page and entering your details.
Returns and Refunds
Is there a restocking fee for returns?
No, all returns are processed without any restocking fees.
What are the return requirements for products?
- Item must be unused.
- Item must be in original packaging.
- All tags must be included.
What steps do I follow to make a return?
- Contact info@cevyer-living.com with order number and reason for return.
- Wait for approval before sending the item.
- Follow the provided instructions for shipping and return address.
- Package items securely to avoid damage in transit.
How long does it take to get a refund, and how will it be issued?
- Notification will be sent by email once the return is received and approved.
- Refunds are processed to the original payment method within 7 days of approval.
Who's responsible for the returns costs?
For non-defective returns, customers are responsible for shipping costs.
Cancellations and Damaged, Defective, or Incorrect Items
Can I cancel my order?
Yes. To cancel, contact us immediately at info@cevyer-living.com. Cancellations are only possible before your order has entered processing. Once processing begins, cancellation is no longer possible.
If you decide not to keep the item after it has been delivered, you can request a return by following the steps described in the Return and Refund Policy.
What should I do if I receive a damaged, defective, or incorrect item?
If your order arrives damaged, defective, or incorrect, email info@cevyer-living.com with:
- Your order number
- Description of the issue
- Photos of the item and packaging
After verification, you can choose between a replacement or a full refund.
Shipping
Is there a delivery fee?
No, Cévyer Living offers free shipping within Australia.
What’s the estimated time from placing an order to receiving it?
- Order Processing Time: Order processing typically takes 1–3 days (Monday–Friday).
- Package Transit Time: Package transit time typically takes 4–6 days (Monday–Friday).
- Total Estimated Delivery Time: It typically takes 5–9 business days.
What should I do if my order hasn’t arrived on time?
- Allow an additional 3 business days past the estimated delivery window.
- If your order has still not arrived, contact info@cevyer-living.com so we can investigate and assist.
What is the order cut-off time?
Orders placed before 4:00 PM AEDT will be processed the same business day.